Privacy Policy

What data do we collect?

Trust Reservations Limited collects the following data:

1. Personal identification information: name, company name, email address, phone number.

2. We also take card payment information over the phone to process a booking.

How do we collect your data?

You directly provide Trust Reservations Limited with most of the data we collect. We collect data and process data when you:

1. Call us directly to make use of the booking service we offer.

2. Register online or place an order for any of our products or services.

3. Voluntarily complete any of our web forms or send an enquiry via email.

4. Use or view our website via your browser’s cookies.

How will we use your data?

Trust Reservations Limited collects your data so that we can:

1. Process your booking and manage your account (if you have one with us)

2. Email you with special offers on other products and services we think you might like.

Trust Reservations Limited may share your data with our affiliates solely in order to complete your booking and take payment.

Trust Reservations Limited will never sell your data on to a third-party.

When Trust Reservations Limited processes your order, we may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

Trust Reservations Limited will also keep your data for a certain period of time to facilitate repeat use of our booking service at a later date. The length of time we hold that data is detailed below.

How do we store your data?

Trust Reservations Limited securely stores your data at our office in Windsor and also data collected from your interaction with our website is held on our web servers.

Trust Reservations Limited will keep your data for a period of 5 years. Once this time period has expired, we will delete your data by erasing your data from our databases.

Marketing

Trust Reservations Limited would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Trust Reservations Limited from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please contact us, see the ‘How to contact us’ section below.

What are your data protection rights?

Trust Reservations Limited would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Trust Reservations Limited for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Trust Reservations Limited correct any information you believe is inaccurate. You also have the right to request Trust Reservations Limited to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Trust Reservations Limited erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Trust Reservations Limited restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Trust Reservations Limited’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Trust Reservations Limited transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact: Trust Reservations as follows:

Call us on: 0044 1753 841666

Or write to us: Trust Reservations Limited, Archway House, River Street, Windsor, Berkshire, SL4 1QT

Cookies

Cookies are small text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology

For further information, visit: https://www.allaboutcookies.org/

How do we use cookies?

Trust Reservations Limited uses cookies in a range of ways to improve your experience on our website, including:



1. Keeping you signed in (if you have an account with us)
2. Understanding how you use our website.

What data do we collect?

Trust Reservations Limited collects the following data:

1. Personal identification information: name, company name, email address, phone number.

2. We also take card payment information over the phone to process a booking.

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:



1. Functionality: Trust Reservations Limited uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies (such as Google Analytics) is used.
2. Advertising: Trust Reservations Limited uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Trust Reservations Limited sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Trust Reservations Limited website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Trust Reservations Limited keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 15 February 2022.

How to contact us

If you have any questions about Trust Reservations Limited’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us:

Email : sales@trustreservations.com

Call us on: 0044 1753 841666

Or write to us: Trust Reservations Limited, Archway House, River Street, Windsor, Berkshire, SL4 1QT

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Trust Reservations Limited has not addressed your concern in a satisfactory manner, you may wish to contact the UK Information Commissioner’s Office (ICO) directly:

Website: https://ico.org.uk/make-a-complaint